Customer service
The service we provide
- We understand customers have different ways of working. We take time to understand your processes and, where possible, match our workflow to yours
- Our approach to business is total account management
- Account manager to fully manage and co-ordinate your requirements
- Irrespective of location
- Irrespective of number of business units
- We have people dedicated to ensuring your delivery arrives when you need it –
managing the workflow from receipt of your order to when it is delivered - We have our own internal performance scorecards and carry out regular audits
Other services
- Multilingual team (English, Spanish, French and German) on call
- We offer daily contact with your teams in charge of purchasing, quality and technical development
- Depending on your needs, our technical assistance teams can bring you support on your production site for any technical development
- We can deal onsite with test implementation, new product launch and also continuous line optimisation and rationalisation
Fact Sheet
- Fact Sheet : Other services
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